COVID-19 closes Warner Bros. Studio Tour London – The Making of Harry Potter!

Covid-19 Annoucement from Warner Bros. Studio Tour London

In a statement released by Harry Potter studios, it said the decision was made “out of an abundance of caution and in the interest of the health and well-being of our visitors, employees and community partners”.

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While no cases of Covid-19 have been reported at the Warner Bros. Studio Tour London, which is based in Leavsden, Watford a decision has been made to temporarily close the tour for the Making of Harry Potter from Monday evening. Out of caution and in the interest of the health and wellbeing of our visitors, employees and local community we have made the decision to temporarily close the Studio Tour effective from 8pm on Monday 16th March 2020.
 

We will continue to monitor the situation closely, please refer to our website for further updates on a date when we will reopen.
 

For any tickets booked up to and including 3rd April, a full refund will be provided. A member of our Visitor Services Team will contact you within 72 hours of your intended visit date to arrange a refund. Please have your payment details to hand and be aware that our team will call from a withheld number.
 

If your booking was made using a gift ticket, these will be re-validated for 12 months from your visit date. You will receive an email to confirm this and our team will not call you.
 

If you have purchased tickets or transportation packages via a third-party company, please contact them directly. Please note, refunds will not be given for any travel, accommodation or additional expenses.

From 4pm on Monday 16th March 2020, our phone lines will be closed while we work to help those with existing bookings. We thank you for your patience and understanding during this time.

FAQ's
How long will the Studio Tour remain closed?
We are continuing to monitor the situation closely and will post any updates on our website and social channels.

Can I book a ticket for later in the year?
We are currently suspending bookings until 30th June and will accept bookings after this time. However, if the situation changes, updates will be posted on our website.

I have booked a ticket through a third-party agent, can I still get a refund?
If you have booked a ticket through a third-party agent, please contact them directly.

I have booked a ticket to visit after 3rd April, can I get a refund?
We are continuing to monitor the situation. If this closure continues to affect your booking, a member of our Visitor Services Team will contact you within 72 hours of your date of visit to process a refund. Please have your payment details to hand and be aware that our team will call from a withheld number.

I have booked a visit using a gift ticket, how will I be refunded?
If you have booked using a gift ticket, you will be given an undated gift ticket to book a visit for a future date, valid for 12 months.

Has the Covid-19 affect you and your tavels?